HELP DESK

Telephone Remote Technical Support

Our Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.

Technical Support is available via phone, email and web based chat

You’re on a deadline and a client is getting antsy, or you’re putting the finishing touches on a sales presentation. Suddenly, a vital piece of technology goes haywire. What do you do? Call the software maker? The hardware manufacturer? Do you try Google for an answer?

Assistance Is Just a Phone Call Away

Staffed by knowledge and well-trained customer-care specialists, our IT Help Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our tip priority.

So go ahead. Put your frustrations on hold… and bring your technical problems to us!

DOWNLOAD OUR HELP DESK BOOKLET:

WE’VE GOT IT COVERED

Our Help Desk Includes:

  • PC and network troubleshooting
  • Handheld device configuration and troubleshooting
  • Popular applications for business
  • Administrative tasks
  • Software installations
  • Virus / Spyware removal
  • File / Folder restores

CHAT SUPPORT

LET OUR HELP DESK EXPERTS HANDLE YOUR TECHNOLOGY QUESTIONS

When you call our IT Help Desk, we don’t just ask you how we can help; we get right down to business with:

Live Support 24/7
Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.

More Experience for Swifter Issue Resolution
Our Help Desk is staffed be seasoned technicians with a minimum of two years’ experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.

Microsoft Office Expertise
All Help Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.

Customer Recognition
Each time one of your users calls the Help Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.

We Know Apps

Our Help Desk supports popular applications for:

Desktop Publishing

Graphics

Office Productivity Suites

Browsers

Email

Anti-Virus

Word Processing

Database

Domains

PC and Network

Desktop Operating Systems

Wireless Devices

REMEDIES FOR LITTLE THINGS THAT WRECK PRODUCTIVITY

Not every issue is a major catastrophe… until it keeps you from doing your job. We’re more than happy to help you with administrative IT functions like:

 

  • Resetting passwords
  • Unlocking accounts
  • Creating user accounts and groups
  • Setting file and folder permissions
  • No problem is too small to worry about when it’s yours

PROFESSIONAL, CERTIFIED EXPERTS SUPPORTING YOUR BUSINESS

FULL PROBLEM RESOLUTION & EXPERT CUSTOMER SERVICE

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

With Cloud Linked UK’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

PROACTIVE CARE & MAINTENANCE

Not every support issue can be called a catastrophe… until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

That’s why our Help Desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certification includes:

HELP DESK CERTIFICATIONS

CLOUD LINKED UK HELP DESK SUPPORT COVERS:

Microsoft and Apple desktop operating systems

Microsoft Office and leading third-party applications

E-mail applications and web browsers

Thin clients and virtual desktop infrastructure (VDI)

Hardware and network troubleshooting

Printer installation and support

Mobile phones and tablets

User administration

Desktop performance problems

Virus and malware infections

MONITORING & MANAGEMENT: DESKTOP CARE

green-cloud

Help Desk
Support

Included Features

Total Desktop Care+ Business Hours After Hours 24 x 7

Hardware & Software audits

X X X X

Performance & Preventive
Maintenance Reports

X X X X

LogMeln Pro Remote
Control Access

X X X X

Patching

X X X X

Antivirus Management

X X X X

Web-based Portal

X X X X

Webroot Antivirus

X X X X

Malwarebytes Anti-Malware
Pro Software

X X X X

Help Desk Coverage

8am – 6pm 5pm – 9am 24 x 7

Windows, Mac & Mobile Support

X X X

Virus & Malware Removal

X X X

Software Installation

X X X

Pricing

£6.00 + VAT
per computer / month
£35.00 + VAT
per computer / month
£45.00 + VAT
per computer / month

£60.00 + VAT
per computer / month

MONITORING & MANAGEMENT: DESKTOP CARE

Included Features Total Desktop Care+
Hardware & Software audits X
Performance & Preventive
Maintenance Reports
X
LogMeln Pro Remote
Control Access
X
Patching X
Antivirus Management X
Web-based Portal X
Webroot Antivirus X
Malwarebytes Anti-Malware
Pro Software
X
Help Desk Coverage
Windows, Mac & Mobile Support
Virus & Malware Removal
Software Installation
Pricing £6.00 + VAT
per computer / month
Help Desk
Support
Included Features Business Hours
Hardware & Software audits X
Performance & Preventive
Maintenance Reports
X
LogMeln Pro Remote
Control Access
X
Patching X
Antivirus Management X
Web-based Portal X
Webroot Antivirus X
Malwarebytes Anti-Malware
Pro Software
X
Help Desk Coverage 8am – 6pm
Windows, Mac & Mobile Support X
Virus & Malware Removal X
Software Installation X
Pricing £35.00 + VAT
per computer / month

Help Desk
Support

Included Features After Hours
Hardware & Software audits X
Performance & Preventive
Maintenance Reports
X
LogMeln Pro Remote
Control Access
X
Patching X
Antivirus Management X
Web-based Portal X
Webroot Antivirus X
Malwarebytes Anti-Malware
Pro Software
X
Help Desk Coverage 5pm – 9am
Windows, Mac & Mobile Support X
Virus & Malware Removal X
Software Installation X
Pricing £45.00 + VAT
per computer / month
Help Desk
Support
Included Features 24 x 7
Hardware & Software audits X
Performance & Preventive
Maintenance Reports
X
LogMeln Pro Remote
Control Access
X
Patching X
Antivirus Management X
Web-based Portal X
Webroot Antivirus X
Malwarebytes Anti-Malware
Pro Software
X
Help Desk Coverage 24 x 7
Windows, Mac & Mobile Support X
Virus & Malware Removal X
Software Installation X
Pricing £60.00 + VAT
per computer / month

MONITORING & MANAGEMENT: SERVER CARE

 dark-orange-cloud

Help Desk
Support

Included Features Business Hours After Hours 24 x 7
Hardware & Software audits X X X
LogMeln Pro X X X
Patch Whitelisting Service X X X
Multi-Vendor Anti-Virus Management X X X
Remote Restart of Services
by Network Operations Team
X X X
Full Remote Problem Resolution by
Network Operations Team
X X
Patch Deployment by Network
Operations Team
X X
Discounted Project Services X X
Proactive or On-demand Server Restart X
Global Policy Troubleshooting X
Systems Performance Analysts
& Troubleshooting
X
MS Exchange Health Check
& Defragmentation
X
MS Service Pack Installation X
Help Desk Coverage 8am – 6pm 5pm – 9am 24 x 7
Monthly Pricing £30.00 + VAT
per server / month
£40.00 + VAT
per server / month
£80.00 + VAT
per server / month

MONITORING & MANAGEMENT: SERVER CARE

Help Desk
Support
Included Features Business Hours
Hardware & Software audits X
LogMeln Pro X
Patch Whitelisting Service X
Multi-Vendor Anti-Virus Management X
Remote Restart of Services
by Network Operations Team
X
Full Remote Problem Resolution by
Network Operations Team
Patch Deployment by Network
Operations Team
Discounted Project Services
Proactive or On-demand Server Restart
Global Policy Troubleshooting
Systems Performance Analysts
& Troubleshooting
MS Exchange Health Check
& Defragmentation
MS Service Pack Installation
Help Desk Coverage 8am – 6pm
Monthly Pricing £30.00 + VAT
per server / month

Help Desk
Support

Included Features After Hours
Hardware & Software audits X
LogMeln Pro X
Patch Whitelisting Service X
Multi-Vendor Anti-Virus Management X
Remote Restart of Services
by Network Operations Team
X
Full Remote Problem Resolution by
Network Operations Team
X
Patch Deployment by Network
Operations Team
X
Discounted Project Services X
Proactive or On-demand Server Restart
Global Policy Troubleshooting
Systems Performance Analysts
& Troubleshooting
MS Exchange Health Check
& Defragmentation
MS Service Pack Installation
Help Desk Coverage 5pm – 9am
Monthly Pricing £40.00 + VAT
per server / month
Help Desk
Support
Included Features 24 x 7
Hardware & Software audits X
LogMeln Pro X
Patch Whitelisting Service X
Multi-Vendor Anti-Virus Management X
Remote Restart of Services
by Network Operations Team
X
Full Remote Problem Resolution by
Network Operations Team
X
Patch Deployment by Network
Operations Team
X
Discounted Project Services X
Proactive or On-demand Server Restart X
Global Policy Troubleshooting X
Systems Performance Analysts
& Troubleshooting
X
MS Exchange Health Check
& Defragmentation
X
MS Service Pack Installation X
Help Desk Coverage 24 x 7
Monthly Pricing £80.00 + VAT
per server / month

TELEPHONE / REMOTE TECHNICAL SUPPORT

Client Login Portal

enquiries@cloudlinkeduk.com

accounts@cloudlinkeduk.com

Free Phone: 0800 058 2635

Cloud Linked UK

3rd Floor,

86-90 Paul Street,

London,

EC2A 4NE

 

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