HELP DESK
Telephone Remote Technical Support
Our Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.
Technical Support is available via phone, email and web based chat
You’re on a deadline and a client is getting antsy, or you’re putting the finishing touches on a sales presentation. Suddenly, a vital piece of technology goes haywire. What do you do? Call the software maker? The hardware manufacturer? Do you try Google for an answer?
Assistance Is Just a Phone Call Away
Staffed by knowledge and well-trained customer-care specialists, our IT Help Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our tip priority.
So go ahead. Put your frustrations on hold… and bring your technical problems to us!
DOWNLOAD OUR HELP DESK BOOKLET:
WE’VE GOT IT COVERED
Our Help Desk Includes:
- PC and network troubleshooting
- Handheld device configuration and troubleshooting
- Popular applications for business
- Administrative tasks
- Software installations
- Virus / Spyware removal
- File / Folder restores
CHAT SUPPORT
LET OUR HELP DESK EXPERTS HANDLE YOUR TECHNOLOGY QUESTIONS
When you call our IT Help Desk, we don’t just ask you how we can help; we get right down to business with:
Live Support 24/7
Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.
More Experience for Swifter Issue Resolution
Our Help Desk is staffed be seasoned technicians with a minimum of two years’ experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.
Microsoft Office Expertise
All Help Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.
Customer Recognition
Each time one of your users calls the Help Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.
We Know Apps
Our Help Desk supports popular applications for:
Desktop Publishing
Graphics
Office Productivity Suites
Browsers
Anti-Virus
Word Processing
Database
Domains
PC and Network
Desktop Operating Systems
Wireless Devices
REMEDIES FOR LITTLE THINGS THAT WRECK PRODUCTIVITY
Not every issue is a major catastrophe… until it keeps you from doing your job. We’re more than happy to help you with administrative IT functions like:
- Resetting passwords
- Unlocking accounts
- Creating user accounts and groups
- Setting file and folder permissions
- No problem is too small to worry about when it’s yours
PROFESSIONAL, CERTIFIED EXPERTS SUPPORTING YOUR BUSINESS
FULL PROBLEM RESOLUTION & EXPERT CUSTOMER SERVICE
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.
With Cloud Linked UK’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
PROACTIVE CARE & MAINTENANCE
Not every support issue can be called a catastrophe… until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.
That’s why our Help Desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.
Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certification includes:
HELP DESK CERTIFICATIONS
CLOUD LINKED UK HELP DESK SUPPORT COVERS:
Microsoft and Apple desktop operating systems
Microsoft Office and leading third-party applications
E-mail applications and web browsers
Thin clients and virtual desktop infrastructure (VDI)
Hardware and network troubleshooting
Printer installation and support
Mobile phones and tablets
User administration
Desktop performance problems
Virus and malware infections
MONITORING & MANAGEMENT: DESKTOP CARE
 |
Help Desk |
|||
|
Included Features |
Total Desktop Care+ | Business Hours | After Hours | 24 x 7 |
|
Hardware & Software audits |
X | X | X | X |
|
Performance & Preventive |
X | X | X | X |
|
LogMeln Pro Remote |
X | X | X | X |
|
Patching |
X | X | X | X |
|
Antivirus Management |
X | X | X | X |
|
Web-based Portal |
X | X | X | X |
|
Webroot Antivirus |
X | X | X | X |
|
Malwarebytes Anti-Malware |
X | X | X | X |
|
Help Desk Coverage |
8am – 6pm | 5pm – 9am | 24 x 7 | |
|
Windows, Mac & Mobile Support |
X | X | X | |
|
Virus & Malware Removal |
X | X | X | |
|
Software Installation |
X | X | X | |
|
Pricing |
£6.00 + VAT per computer / month |
£35.00 + VAT per computer / month |
£45.00 + VAT per computer / month |
£60.00 + VAT |
MONITORING & MANAGEMENT: DESKTOP CARE
| Included Features | Total Desktop Care+ |
| Hardware & Software audits | X |
| Performance & Preventive Maintenance Reports |
X |
| LogMeln Pro Remote Control Access |
X |
| Patching | X |
| Antivirus Management | X |
| Web-based Portal | X |
| Webroot Antivirus | X |
| Malwarebytes Anti-Malware Pro Software |
X |
| Help Desk Coverage | |
| Windows, Mac & Mobile Support | |
| Virus & Malware Removal | |
| Software Installation | |
| Pricing | £6.00 + VAT per computer / month |
| Help Desk Support |
|
| Included Features | Business Hours |
| Hardware & Software audits | X |
| Performance & Preventive Maintenance Reports |
X |
| LogMeln Pro Remote Control Access |
X |
| Patching | X |
| Antivirus Management | X |
| Web-based Portal | X |
| Webroot Antivirus | X |
| Malwarebytes Anti-Malware Pro Software |
X |
| Help Desk Coverage | 8am – 6pm |
| Windows, Mac & Mobile Support | X |
| Virus & Malware Removal | X |
| Software Installation | X |
| Pricing | £35.00 + VAT per computer / month |
|
Help Desk |
|
| Included Features | After Hours |
| Hardware & Software audits | X |
| Performance & Preventive Maintenance Reports |
X |
| LogMeln Pro Remote Control Access |
X |
| Patching | X |
| Antivirus Management | X |
| Web-based Portal | X |
| Webroot Antivirus | X |
| Malwarebytes Anti-Malware Pro Software |
X |
| Help Desk Coverage | 5pm – 9am |
| Windows, Mac & Mobile Support | X |
| Virus & Malware Removal | X |
| Software Installation | X |
| Pricing | £45.00 + VAT per computer / month |
| Help Desk Support |
|
| Included Features | 24 x 7 |
| Hardware & Software audits | X |
| Performance & Preventive Maintenance Reports |
X |
| LogMeln Pro Remote Control Access |
X |
| Patching | X |
| Antivirus Management | X |
| Web-based Portal | X |
| Webroot Antivirus | X |
| Malwarebytes Anti-Malware Pro Software |
X |
| Help Desk Coverage | 24 x 7 |
| Windows, Mac & Mobile Support | X |
| Virus & Malware Removal | X |
| Software Installation | X |
| Pricing | £60.00 + VAT per computer / month |
MONITORING & MANAGEMENT: SERVER CARE
 |
Help Desk |
||
| Included Features | Business Hours | After Hours | 24 x 7 |
| Hardware & Software audits | X | X | X |
| LogMeln Pro | X | X | X |
| Patch Whitelisting Service | X | X | X |
| Multi-Vendor Anti-Virus Management | X | X | X |
| Remote Restart of Services by Network Operations Team |
X | X | X |
| Full Remote Problem Resolution by Network Operations Team |
X | X | |
| Patch Deployment by Network Operations Team |
X | X | |
| Discounted Project Services | X | X | |
| Proactive or On-demand Server Restart | X | ||
| Global Policy Troubleshooting | X | ||
| Systems Performance Analysts & Troubleshooting |
X | ||
| MS Exchange Health Check & Defragmentation |
X | ||
| MS Service Pack Installation | X | ||
| Help Desk Coverage | 8am – 6pm | 5pm – 9am | 24 x 7 |
| Monthly Pricing | £30.00 + VAT per server / month |
£40.00 + VAT per server / month |
£80.00 + VAT per server / month |
MONITORING & MANAGEMENT: SERVER CARE
| Help Desk Support |
|
| Included Features | Business Hours |
| Hardware & Software audits | X |
| LogMeln Pro | X |
| Patch Whitelisting Service | X |
| Multi-Vendor Anti-Virus Management | X |
| Remote Restart of Services by Network Operations Team |
X |
| Full Remote Problem Resolution by Network Operations Team |
|
| Patch Deployment by Network Operations Team |
|
| Discounted Project Services | |
| Proactive or On-demand Server Restart | |
| Global Policy Troubleshooting | |
| Systems Performance Analysts & Troubleshooting |
|
| MS Exchange Health Check & Defragmentation |
|
| MS Service Pack Installation | |
| Help Desk Coverage | 8am – 6pm |
| Monthly Pricing | £30.00 + VAT per server / month |
|
Help Desk |
|
| Included Features | After Hours |
| Hardware & Software audits | X |
| LogMeln Pro | X |
| Patch Whitelisting Service | X |
| Multi-Vendor Anti-Virus Management | X |
| Remote Restart of Services by Network Operations Team |
X |
| Full Remote Problem Resolution by Network Operations Team |
X |
| Patch Deployment by Network Operations Team |
X |
| Discounted Project Services | X |
| Proactive or On-demand Server Restart | |
| Global Policy Troubleshooting | |
| Systems Performance Analysts & Troubleshooting |
|
| MS Exchange Health Check & Defragmentation |
|
| MS Service Pack Installation | |
| Help Desk Coverage | 5pm – 9am |
| Monthly Pricing | £40.00 + VAT per server / month |
| Help Desk Support |
|
| Included Features | 24 x 7 |
| Hardware & Software audits | X |
| LogMeln Pro | X |
| Patch Whitelisting Service | X |
| Multi-Vendor Anti-Virus Management | X |
| Remote Restart of Services by Network Operations Team |
X |
| Full Remote Problem Resolution by Network Operations Team |
X |
| Patch Deployment by Network Operations Team |
X |
| Discounted Project Services | X |
| Proactive or On-demand Server Restart | X |
| Global Policy Troubleshooting | X |
| Systems Performance Analysts & Troubleshooting |
X |
| MS Exchange Health Check & Defragmentation |
X |
| MS Service Pack Installation | X |
| Help Desk Coverage | 24 x 7 |
| Monthly Pricing | £80.00 + VAT per server / month |
